Privacy Policy

Effective Date: 15 January 2025

corsanivoleq values your privacy and understands the importance of protecting your personal information. This policy explains how we collect, use, store, and safeguard the data you share with us when accessing our startup ecosystem finance platform. We're committed to transparency and compliance with Australian privacy legislation, including the Privacy Act 1988 and Australian Privacy Principles.

Information We Collect

When you interact with our platform, we may collect various types of information to provide and improve our services. The data we gather falls into several categories depending on how you engage with corsanivoleq.

Personal Information You Provide

  • Contact details including your name, email address, phone number, and business address
  • Business information such as company name, ABN, industry sector, and startup stage
  • Financial data related to your enquiries, including funding requirements and revenue projections
  • Account credentials when you register for our platform services
  • Communication preferences and feedback you share with us
  • Professional background and role within your organisation

Information Collected Automatically

Our systems automatically gather certain technical data when you visit our website or use our services. This helps us understand how people interact with our platform and where we can make improvements.

  • Device information including IP address, browser type, operating system, and device identifiers
  • Usage data such as pages viewed, time spent on sections, and navigation patterns
  • Location data based on your IP address or device settings
  • Cookies and similar tracking technologies that remember your preferences
  • Referral sources showing how you found our website

Information From Third Parties

Sometimes we receive data about you from external sources, particularly when you interact with our partners or use integrated services. This might include verification data from business registries or information from financial institutions you've authorised to share details with us.

How We Use Your Information

We use the information we collect for specific purposes related to our finance services for the startup ecosystem. Here's what that actually looks like in practice:

Purpose Description
Service Delivery Processing your enquiries, providing financial information, and facilitating connections within the startup ecosystem
Account Management Creating and maintaining your account, authenticating your identity, and managing your preferences
Communication Responding to your questions, sending service updates, and sharing relevant information about our offerings
Platform Improvement Analysing usage patterns, identifying technical issues, and developing new features based on user needs
Legal Compliance Meeting our obligations under Australian financial services regulations and privacy laws
Security Protecting against fraud, unauthorised access, and other security threats to our platform and users

Important Note: We'll only use your information for purposes you'd reasonably expect based on your relationship with corsanivoleq. If we plan to use your data in ways not covered by this policy, we'll ask for your explicit consent first.

Data Sharing and Disclosure

We don't sell your personal information to anyone. Period. But running a finance platform means we sometimes need to share certain data with trusted partners who help us deliver our services. Here's who might see your information and why:

Service Providers

We work with third-party companies that help us operate our platform. These might include cloud hosting providers, payment processors, analytics services, and customer support tools. All these partners are bound by confidentiality agreements and can only use your data for the specific services they provide to us.

Financial Partners

When you express interest in funding opportunities or financial services, we may share relevant information with lenders, investors, or financial institutions. We'll always let you know before sharing your data for these purposes and will only proceed with your permission.

Legal Requirements

Sometimes we're legally required to disclose information. This might happen when responding to court orders, complying with regulatory requests, or protecting our legal rights. We'll push back against overly broad requests and will notify you when possible, unless we're prohibited from doing so.

Business Transfers

If corsanivoleq is acquired by another company or merges with another business, your information would likely be part of that transaction. We'd notify you of any change in ownership and give you options regarding your data.

Your Privacy Rights

Australian privacy law gives you significant control over your personal information. You have the right to understand what we know about you and how we're using that data. Here are the specific rights you can exercise:

Access Your Data

Request a copy of the personal information we hold about you. We'll provide this within 30 days, usually in a structured digital format.

Correct Inaccuracies

Ask us to update or fix any incorrect or incomplete information in our records. We want your data to be accurate.

Delete Your Data

Request deletion of your personal information, subject to certain legal exceptions. We'll explain if we need to retain anything.

Restrict Processing

Limit how we use your information in specific circumstances, such as when you're questioning its accuracy.

Data Portability

Receive your data in a commonly used format that you can transfer to another service provider.

Object to Use

Oppose certain types of data processing, including direct marketing communications from us.

How to Exercise Your Rights

To make a request regarding your privacy rights, contact us using the details at the bottom of this page. We'll need to verify your identity before processing your request, which usually involves confirming details from your account. We aim to respond within 30 days, though complex requests might take a bit longer. We'll keep you informed throughout the process.

Complaints: If you're not satisfied with how we've handled your privacy concerns, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC). Visit oaic.gov.au or call 1300 363 992 for guidance on the complaints process.

Data Security and Protection

Protecting your information is something we take seriously. We've implemented multiple layers of security to safeguard the data you entrust to us, though it's important to acknowledge that no system is completely impenetrable.

Technical Safeguards

  1. Encryption of data both in transit and at rest using industry-standard protocols
  2. Secure servers hosted in Australian data centres with physical security measures
  3. Regular security audits and vulnerability assessments by independent experts
  4. Multi-factor authentication for account access and sensitive operations
  5. Firewalls and intrusion detection systems monitoring our network continuously
  6. Regular backups stored securely in geographically separate locations

Administrative Controls

We limit access to personal information to employees and contractors who genuinely need it to perform their roles. All staff members receive training on privacy and security practices, and they're bound by confidentiality obligations. We conduct background checks on personnel who handle sensitive data.

Your Role in Security

Security is a shared responsibility. Choose strong, unique passwords for your corsanivoleq account and don't share your login credentials with anyone. Be cautious about phishing attempts – we'll never ask you to send passwords or financial details via email. If you notice any suspicious activity on your account, let us know immediately.

Data Retention

We keep your information only as long as necessary for the purposes described in this policy, unless a longer retention period is required by law. Different types of data have different retention schedules based on business needs and legal requirements.

Active Account Data

While your account is active, we maintain your profile information and usage data to provide ongoing services. You can update or delete much of this information directly through your account settings.

Closed Account Data

When you close your account, we'll delete or anonymise most of your personal information within 90 days. However, we may retain certain records for legitimate business purposes, such as fraud prevention, dispute resolution, or compliance with legal obligations. Financial transaction records, for example, must be kept for seven years under Australian tax law.

Marketing Data

If you've opted into marketing communications, we'll keep your contact information until you unsubscribe or request deletion. You can withdraw consent at any time using the unsubscribe link in our emails or by contacting us directly.

Cookies and Tracking

Like most websites, we use cookies and similar technologies to make our platform work properly and understand how people use it. Cookies are small text files stored on your device that help us recognise you and remember your preferences.

Types of Cookies We Use

  • Essential Cookies: Required for basic site functionality, including security features and account access. These can't be disabled.
  • Performance Cookies: Help us understand how visitors interact with our site by collecting anonymous usage data.
  • Functionality Cookies: Remember your preferences and settings to provide a more personalised experience.
  • Analytics Cookies: Allow us to count visits and traffic sources so we can measure and improve performance.

Managing Cookie Preferences

Most browsers allow you to control cookies through their settings. You can block or delete cookies, though doing so might affect your ability to use certain features of our platform. Your browser's help section usually explains how to manage these preferences.

Children's Privacy

corsanivoleq's services are designed for business professionals and entrepreneurs. We don't knowingly collect personal information from individuals under 18 years of age. If we discover that we've inadvertently gathered data from a minor, we'll delete it promptly. Parents or guardians who believe their child has provided us with personal information should contact us immediately.

International Data Transfers

Your information is primarily stored and processed in Australia. However, some of our service providers operate in other countries, which means your data might occasionally be transferred overseas. When this happens, we ensure adequate safeguards are in place through contractual arrangements that require the same level of protection as required under Australian law.

Countries where your data might be processed include the United States and European Union member states, where our cloud hosting and analytics providers are based. These jurisdictions have been assessed as providing adequate data protection standards.

Changes to This Policy

We review and update this privacy policy periodically to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we'll notify you through email or a prominent notice on our platform. The "Effective Date" at the top of this page shows when the current version came into effect.

We encourage you to review this policy occasionally to stay informed about how we're protecting your information. Continued use of our services after changes become effective constitutes acceptance of the updated policy.

Questions About Your Privacy?

We're here to help if you have concerns about how we handle your personal information or if you'd like to exercise any of your privacy rights.

6 Lighthouse Rd, Port Macquarie NSW 2444, Australia
+61408564218
support@corsanivoleq.com